REFUND & RETURN POLICY

Last Updated: August 11, 2026
This Refund & Return Policy applies to purchases made through immolon.com, which is operated by Immolon LLC (“Immolon LLC,” “we,” “us,” or “our”).
Depending on the purchase, different refund and return rules apply to physical merchandise, made-to-order or personalized products, digital products, and services.

Unless a product is specifically identified as Final Sale, Personalized, Custom, or Made to Order, you may request a return of eligible physical merchandise within 14 days after delivery.
To qualify for a return, the product must be unused, unworn, unwashed, undamaged, and in substantially the same condition in which it was received, with original packaging, tags, accessories, and other included materials where applicable.
To request a return, contact contact@immolon.com before sending the product back. Returns sent without prior authorization may not be accepted.
Unless the return results from our error or a defective or damaged product, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable except where required by law or where the return results from an incorrect, defective, damaged, or otherwise improperly fulfilled order.

The following products are generally non-returnable unless they arrive defective, damaged, incorrect, or applicable law requires otherwise:

• personalized or customized products;
• products manufactured or altered specifically for the customer;
• products clearly marked Final Sale before purchase;
• digital products after they have been downloaded, accessed, delivered, or made available to the purchaser;
• products that have been used, worn, washed, materially damaged, or altered after delivery.
  The applicable product page may contain additional product-specific return restrictions. Any such restrictions will be disclosed before purchase.

Please inspect your order after delivery.
If an item arrives damaged, defective, or different from the item you ordered, contact us at contact@immolon.com as soon as reasonably possible and preferably within 7 days of delivery.
We may request photographs of the item, packaging, shipping label, or other information reasonably necessary to review the issue.
After confirming the problem, we may provide, as appropriate, a replacement, exchange, refund, or other remedy at no additional cost to you.
Nothing in this section limits rights or remedies that cannot legally be waived.

Eligible merchandise may be exchanged subject to product availability.
If the requested replacement size, style, or product is unavailable, we may instead issue a refund for the returned eligible merchandise.
Customers are generally responsible for shipping costs associated with voluntary exchanges unless the exchange is necessary because of our error or a defective or damaged product.

Digital products may include downloadable publications, artwork, digital media, files, guides, card materials, or other electronically delivered content.
Because digital products can generally be accessed or copied immediately after delivery, digital purchases are final once the digital content has been delivered, downloaded, accessed, or made available, except where the content is defective, was not delivered as described, or a refund is otherwise required by applicable law.
If you experience a technical problem accessing a digital purchase, contact us so that we can first attempt to resolve the issue.

Where Immolon LLC offers scheduled consultations, sessions, creative services, or other appointment-based services through the website, you may request to cancel or reschedule an appointment at least 24 hours before the scheduled start time.
Requests received at least 24 hours in advance may be eligible for a refund or rescheduling, depending on the terms displayed for the particular service at the time of purchase.
Cancellations made less than 24 hours before an appointment and missed appointments or “no-shows” are generally non-refundable.
Once a service has been substantially performed, completed, or delivered, amounts paid for that completed portion of the service are non-refundable except where required by law or otherwise expressly agreed in writing.
Custom creative work or personalized services may be subject to additional cancellation terms disclosed before purchase, particularly after work has begun.

If you wish to cancel an order for physical merchandise, contact us as quickly as possible.
We will attempt to accommodate the request, but cancellation is not guaranteed once an order has entered fulfillment, manufacturing, personalization, or shipment.
If Immolon LLC cancels an order before fulfillment, any amount paid for the cancelled item or order will be refunded to the original payment method.

We make reasonable efforts to ship merchandise within the timeframe communicated at the time of purchase.
If we are unable to ship merchandise within the applicable promised timeframe, we will handle the delay, cancellation options, and any required refund in accordance with applicable United States law.
Where required, customers will be given the opportunity to consent to a revised shipping timeframe or cancel the affected order and receive a refund.

Approved refunds will normally be issued to the original payment method used for the purchase.
After we issue a refund, additional processing time may be required by your bank, card issuer, payment processor, or other financial institution before the credit appears on your account.
Unless otherwise required by law, refunds will not be issued as store credit in place of a required monetary refund without the customer’s agreement.

If you believe there is a problem with an order, charge, product, or service, we encourage you to contact us first at contact@immolon.com so that we can attempt to resolve the matter.
Nothing in this Policy limits any lawful rights you may have through your financial institution, payment provider, or applicable consumer protection law.

Products, music, publications, subscriptions, or other content purchased through third-party platforms or retailers are subject to the refund and return policies of the platform or retailer through which the transaction was completed.
For example, purchases completed entirely through an external marketplace, streaming platform, publishing platform, or other third-party retailer generally must be addressed through that provider.

This Policy does not exclude, restrict, or modify any refund, replacement, cancellation, warranty, or other consumer right that cannot legally be waived under applicable law.

We may update this Refund & Return Policy from time to time. The current version will be posted on this page with the applicable Last Updated date.
The policy applicable to a transaction will generally be the version presented or made available at the time of purchase, subject to applicable law.

This Policy is governed by the laws of the State of Florida and applicable federal laws of the United States, subject to any mandatory consumer protections that cannot legally be waived.

For return, refund, exchange, cancellation, or order-related questions, please contact:
Immolon LLC
Email: contact@immolon.com
Website: immolon.com